120 minutes: A policy that can hold an unanswered letter
Opening agreement: 10 minutes
Compare cards with the old index: 25 minutes
Negotiate present and absent ownership: 40 minutes
Apply the policy to Rhea and choose service scale: 35 minutes
Closure and debrief: 10 minutes
Earn the renewal procedure at the desk and apply it to Rhea’s request. Appointments retain one bay but give up new intake; extra discussion creates no extra shelf space.
Starting information: Three empty bays
Starting state: Unoccupied shelf bays = 3; Present owners accept = false; Clerks accept procedure = false; Absent owners protected = false; Renewal choices understood = false; New intake paused = false; Rhea’s request recorded = false; Owners decline today’s renewal service = false

Unoccupied shelf bays: __________ (resource)
Present owners accept: __________ (stance)
Clerks accept procedure: __________ (stance)
Absent owners protected: __________ (stance)
Renewal choices understood: __________ (knowledge)
New intake paused: __________ (flag)
Rhea’s request recorded: __________ (flag)
Owners decline today’s renewal service: __________ (stance)