120 minutes: Public appointments or private audit
Opening agreement: 10 minutes
Investigate matching without exposing names: 25 minutes
Hear and revise the three offers: 45 minutes
Staff and conduct the agreed return service: 30 minutes
Closure and debrief: 10 minutes
Start without the matching method. Compare the tokens and allow one counterproposal per group; the two-hook audit replaces two public desks rather than adding free capacity.
Starting information: Three return appointments
Starting state: Staffed return hooks = 3; Workers accept = false; Council accepts = false; Borrowers accept = false; Matching method understood = false; Private audit reserved = false; Borrowers decline a public return record = false

Staffed return hooks: __________ (resource)
Workers accept: __________ (stance)
Council accepts: __________ (stance)
Borrowers accept: __________ (stance)
Matching method understood: __________ (knowledge)
Private audit reserved: __________ (flag)
Borrowers decline a public return record: __________ (stance)